Cancellation and Refund Policy

Cancellation by the traveler

Send a cancellation in writing by email or WhatsApp. It becomes effective when Morocco Shiny Days acknowledges it.

• 30 days or more before arrival: the deposit is refundable, less non-recoverable supplier charges, bank fees, currency-conversion costs and payment-processing fees.
• 15 to 29 days before arrival: 50% of the deposit is refundable; the other 50% is retained.
• Fewer than 15 days before arrival: the complete deposit is non-refundable.
• No-show or cancellation after the journey begins: up to 100% of the confirmed reservation price may be charged because services and suppliers have already been committed.

Independently imposed non-refundable hotel, camp, airline, guide, transport or activity costs may be deducted from a refund when those exceptional costs were disclosed or can be documented. A booking-specific policy in your written confirmation may override these periods for special suppliers, holidays or non-refundable rates.

Changes requested by the traveler

Date, itinerary, hotel, room, activity and group-size changes are subject to availability and may change the price. We will try to accommodate reasonable changes, but disclosed supplier cancellation or amendment costs remain the traveler’s responsibility.

Official restrictions and major disruption

If official border closures, serious travel restrictions or comparable extraordinary events make the confirmed trip impossible, we will offer a future travel credit where practical or refund the recoverable amount received after documented non-refundable supplier and payment costs are deducted. A full refund cannot be guaranteed where money has already been paid to a non-refundable supplier.

Cancellation by Morocco Shiny Days

If Morocco Shiny Days cancels a service for a reason within its reasonable control, we will offer a suitable alternative or refund the affected service that cannot be provided. We are not responsible for consequential expenses such as independently purchased international flights, but will assist guests reasonably when disruption occurs.

Refund timing

Approved refunds are processed using a practical method within a reasonable period after recoverable supplier amounts have been confirmed. Timing may depend on suppliers, banks and payment providers.

How to contact us

Email info@moroccoshinydays.com or message WhatsApp +212 666 891 488.